Pistolo Casino Terms and Conditions

Welcome to Pistolo Casino. These Terms and Conditions govern your use of our website and all services we provide, including our casino games, live casino, sportsbook, and promotional offers. By creating an account with Pistolo Casino online, registering through pistolo casino login, or using our platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms. Our casino is operated by Stellar Ltd. and licensed under the jurisdiction of Anjouan. If you do not agree with any part of these Terms, we ask that you refrain from using our services.

Eligibility and Account Registration

We only allow one account per person, household, address, phone number, e-mail address, and IP address. Any duplicate accounts will be voided and closed at our discretion. You must be at least 18 years old, or older where your own jurisdiction sets a higher minimum age, to register for Pistolo casino online or complete a Pistolo login. When you register, you agree to provide accurate, current, and complete information, and we reserve the right to request certified identification, proof of residence, and proof of ownership of the payment methods you use at any time.

We do not accept players who are residents of the following excluded jurisdictions: Afghanistan, Armenia, Belarus, Bulgaria, China, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including the territory of Crimea), the United Kingdom, the United States of America, Cote d'Ivoire, and the Netherlands Antilles. We may change this list at our sole discretion without prior notice, and any changes will be published on our website. Certain promotions are further restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia, and residents of any excluded jurisdiction may never take part in any promotion regardless of location.

Deposits and Withdrawals

We support a wide range of payment methods, including PlayID, Pay by Card, Bank Transfer, Mifinity, and numerous cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and USDT across multiple networks. Minimum deposits generally start at 10 EUR, though Bitcoin requires a minimum of 30 EUR. We process withdrawals wherever possible using the same method you used to deposit, though we may pay through a different payment system than the one requested. A maximum of three pending withdrawal requests may be open on your account at any time.

Our withdrawal limits are tied to your VIP level, which is recalculated based on your activity over the ninety calendar days before each withdrawal request. This level moves with the ratio of your deposits to withdrawals and bonuses received, and if you have not been actively betting for a month, your level automatically drops to the lowest tier. Withdrawal requests are worked through by our finance department within three business days, though we only process requests from 6 AM to 5 PM GMT, Monday to Friday. Once we have completed our part of the transfer, further delays caused by banks or payment providers are outside our responsibility.

Dormant accounts, meaning no login for 180 days, will be charged 5 EUR per month until the balance reaches zero. We also require that all withdrawals pass through audit, game play review, and account verification before payment is released, and documents requested from you must be provided within 30 days.

Pistolo Casino Bonus Terms

Our Pistolo casino bonus offers, including our welcome bonus and any Pistolo casino promo code offers, are subject to specific wagering requirements. Our standard welcome bonus is 100% up to 500 EUR plus 200 free spins on your first deposit, requiring a minimum qualifying deposit of 20 EUR. Wagering must be completed at 35 times the deposit plus bonus amount, or 40 times the winnings from bonus spins, within 10 days of activation, or the bonus and any winnings will be voided.

Every Pistolo bonus code offer is subject to maximum bet limits while a bonus is active, and placing bets above these limits before wagering requirements are met is considered promotion abuse. We define promotion abuse to include minimum-risk betting strategies, oversized bets, and switching between high-risk and low-risk games to protect winnings. We reserve the right to void bonuses and associated winnings if we identify abuse of any Pistolo no deposit bonus, reload bonus, or free spins offer.

Contribution rates toward wagering vary by game type: slots, scratch cards, and keno contribute 100%; live games and video poker contribute 10%; and table and card games contribute 0%. Jackpot slots, Slingo games, and bingo games cannot be played using bonus funds at all. Deposits made using Neteller or Skrill do not qualify for our welcome promotion or most other bonus offers.

Pistolo Casino Games

Our Pistolo casino games library includes over 10,500 slot titles, hundreds of live casino games, table games, and a dedicated sportsbook, sourced from more than 125 leading studios. We also operate the WonderPot progressive jackpot network across four tiers. While a native Pistolo casino app is not required, we offer a fully optimized mobile browser experience and an installable progressive web app, meaning you can enjoy Pistolo slot titles and our full games catalogue directly through your device's browser without any Pistolo casino app download.

Loyalty and VIP Programme

Our loyalty programme rewards you with Gems earned through deposits and wagering, which can be used to progress through quests and unlock prizes including bonus money, free spins, and real cash. Our VIP programme offers exclusive games, cashback rewards starting at 5% and rising to 15% at the top tier, and access to a private VIP manager for our highest-level players.

Responsible Gaming

We are committed to promoting responsible gaming and provide tools including deposit limits, self-exclusion, and account closure options. If you wish to take a break from playing, you may contact us at support@pistolo.com to arrange self-exclusion or permanent account closure.

Complaints and Customer Support

We provide 24/7 multilingual customer support through Live Chat, e-mail, and our Help Centre. Written complaints should be sent to complaints@pistolo.com, including your account username, full registered name, e-mail address, the word "COMPLAINT" in the subject line, and a detailed summary of your issue with relevant dates and times. Our Complaints Resolution Committee will respond within 10 days.

Changes to These Terms

We may amend these Terms and Conditions at any time, and any changes will be published on our website. Your continued use of Pistolo Casino following any changes constitutes your acceptance of the revised Terms. The binding version of these Terms is written in English; all translations are provided for your convenience only.