Pistolo Privacy Policy

At Pistolo Casino, we are committed to protecting the personal data of every player who visits Pistolo.com. This Pistolo Privacy Policy explains what information we collect when you use pistolo casino online, why we collect it, how we use it, and what rights you have over your own data. By creating an account, accessing pistolo casino login, or otherwise using our services, you agree to the practices described below.

Who We Are

Pistolo Casino is operated by Stellar Ltd, licensed and regulated under the laws of Anjouan. We are the data controller responsible for the personal information collected through our website, our platform, and any related mobile-optimised access point, including the installable web application that some players refer to as the pistolo casino app. There is no native downloadable application - our progressive web app is accessed directly through your device's browser, and we handle any data gathered through this experience under the same standards described in this policy.

Information We Collect

We collect several categories of information in order to operate casino Pistolo safely, comply with our licensing obligations, and provide you with a personalised gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up.
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records tied to your pistolo withdrawal requests.
• We record technical data such as your IP address, device type, browser version, and login timestamps whenever you use your pistolo login credentials.
• We collect verification documents, including certified identification, proof of residence, and proof of ownership of the payment methods you use, whenever our compliance team requests them.
• We track your gameplay activity across pistolo casino games, our sportsbook, and our jackpot network, including bets placed, bonuses claimed, and wagering progress.
• We may collect information you provide when contacting our support team, submitting a complaint, or engaging with promotional offers such as our welcome bonus or any pistolo bonus code you redeem.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, verify your identity, and confirm that you meet our minimum age requirement of 18, or a higher age where required by your jurisdiction.
• We use financial and transaction data to process deposits, calculate withdrawal limits according to your VIP level, and detect fraudulent or abusive activity, including chargebacks and prohibited fund transfers between players.
• We use your gameplay history to administer promotions, including the pistolo casino bonus program, free spin schedules, our Wheel of Fortune, and the Pistolo monster-hunting loyalty game.
• We use contact information to respond to support requests, deliver account notifications, and process complaints submitted to our Complaints Resolution Committee.
• We use technical and behavioural data to improve our platform, personalise game recommendations, and maintain the security of pistolo casino login sessions.
• We use data for regulatory compliance, audit purposes, and to satisfy anti-money laundering and responsible gambling obligations under our Anjouan licence.

Cookies and Similar Technologies

We use cookies and related tracking technologies to recognise returning players, remember your locale and currency preferences, and analyse how you interact with our online casino. Cookies also help us measure the effectiveness of marketing campaigns, including offers referencing a pistolo promo code or pistolo casino no deposit bonus. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our platform.

Sharing of Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers and banking partners necessary to process your deposits and pistolo withdrawal requests.
• Identity verification and fraud-prevention services engaged to confirm your documents during our know-your-customer checks.
• Regulatory authorities, law enforcement, or courts where we are legally required to disclose information.
• Affiliate and marketing partners who assist us in promoting Pistolo Casino, operating strictly under confidentiality obligations.
• Service providers supporting our infrastructure, including hosting, analytics, and customer support tools.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Verification documents, transaction records, and communication logs may be retained even after account closure where required by applicable law or where necessary to resolve disputes, audits, or complaints. Dormant accounts, meaning no login activity for 180 days, remain subject to this policy for as long as any balance or obligation exists.

Data Security

We apply industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Access to sensitive data, including documents submitted for verification, is restricted to authorised personnel only. While we take security seriously, no system is completely infallible, and we encourage you to protect your own pistolo login credentials and avoid sharing your account with others, as duplicate accounts linked to the same household, phone number, or IP address will be closed.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring them wherever applicable. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to request a copy of your data in a portable format.

To exercise any of these rights, you may contact us directly using the details below, and we will respond in accordance with applicable data protection law.

International Players and Restricted Jurisdictions

We operate internationally, and our locale selector supports numerous languages and regions. However, residents of certain excluded jurisdictions are not permitted to register or fund an account with us, and separate restrictions apply to specific promotions. We process personal data in accordance with the safeguards required for cross-border transfers where applicable.

Children's Privacy

Our services are strictly intended for individuals aged 18 or older, or the higher minimum age required in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms and applicable law.

Changes to This Privacy Policy

We may update this Pistolo Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Any changes will be published on this page, and we encourage you to review this policy periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, wish to exercise your data protection rights, or want to discuss how we handle information tied to your pistolo casino account, please reach out to our support team at support@pistolo.com. Formal complaints regarding data handling should be sent to complaints@pistolo.com, including your account username, registered name, registered email address, and the word COMPLAINT in the subject line. Our Complaints Resolution Committee aims to respond within 10 days.